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Frequently Asked Questions

  1. Q: How long will my order take?
  2. Q: What forms of payment do you accept?
  3. Q: What is your return policy?
  4. Q: I like the design of an item, but wish it were a different color…Is that possible?

Answers...

  1. Q: How long will my order take?

    A: Please note that the majority of our items are custom made, so they take a little extra time. Most items ship within 5-7 days from the date of purchase. In stock items are designated and will be shipped within 2 business days. Please allow 2 - 3 days (USPS Priority Mail) for your items to arrive once they have been shipped. If you require RUSH services, please call or e-mail us to determine production availability. Overnight shipping is available via FedEx.

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  2. Q: What forms of payment do you accept?

    A: We accept PayPal, Visa, MasterCard, Discover & American Express on-line, or you can prepay your order with a check via mail.

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  3. Q: What is your return policy?

    A: At Stripes & Polka Dots we strive to provide excellent customer service and we want you to love your selection! So, if you're not happy, we're not happy! Simply contact us by email or telephone and we will work to resolve your issue promptly.

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  4. Q: I like the design of an item, but wish it were a different color…Is that possible?

    A: We will customize your order whenever possible. Please contact us via e-mail or phone to discuss your wishes!

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